Refund and Returns Policy

Refund & Returns Policy

1. Overview

At Sqeezy, we are committed to providing high-quality products and excellent service to our business clients. While we do not offer refunds, we do provide replacements or store credit in the event of a verified product issue, such as a factory defect or taste-related problem.

2. Eligibility for Returns & Replacements

Replacements or credits will only be considered under the following conditions:

  • The issue is due to a factory fault or a verified taste problem.

  • The product must be returned in its original packaging and in a reasonable condition for inspection.

  • Returns must be reported within 7 days of receiving the order.

No replacements or credits will be issued for:

  • Products damaged due to improper storage or handling by the client.

  • Products past their expiry date.

  • Orders that do not have supporting documentation (invoice or order number).

3. Return & Replacement Process

If you believe your product qualifies for a return or replacement, please follow the steps below:

  1. Contact the Sqeezy Office
    Email or call our office within 7 days of delivery. Please include:

    • Your order or invoice number

    • Clear photos showing the issue

    • A brief description of the problem

  2. Assessment by Sqeezy
    Our quality team will review your request and supporting materials.
    If your claim is accepted, Sqeezy will arrange a courier to collect the affected stock from your premises at no additional cost to you.

  3. Return & Inspection
    Once the product is received at our factory, our team will perform a detailed quality inspection.

  4. Final Decision & Replacement
    After assessment, if the claim is approved, Sqeezy will either:

    • Send replacement products, or

    • Issue a credit to your business account for future orders.

4. Courier Fees

All courier and collection fees related to approved returns or replacements will be covered by Sqeezy.

5. Important Notes

  • All replacement decisions are at the sole discretion of Sqeezy after inspection.

  • Replacement products may take up to 7–10 business days to process after the returned stock has been received and approved.

  • Sqeezy reserves the right to modify or update this policy at any time without prior notice.

Thank you for choosing Sqeezy.
We value your business and are committed to ensuring that every product meets our quality standards.